Contact
StreamerVitals is run by email. There is no contact form, no live chat and no support queue to sit in — just three addresses, each monitored for a different kind of request. Picking the right one is the fastest way to get a useful answer.
Where to write
Three mailboxes, three purposes. A message sent to the wrong one will be forwarded, but it will be slower.
General, press and corrections
Everything that is not a privacy request or a channel removal request. This is the right address if you think a number is wrong.
Use it for
- A figure that looks incorrect rather than merely different from another tracker
- Press, research and academic enquiries
- Bug reports, broken pages and accessibility problems
- Copyright or trademark concerns about material displayed on the site
- Advertising and partnership enquiries
Response time
Usually within five working days.
Privacy and data protection
Questions about the privacy policy, data-subject requests, and complaints about how data is handled.
Use it for
- Access, correction, deletion, objection and portability requests
- Questions about what is stored, for how long, and on what legal basis
- Concerns about personal information appearing on a page
- Complaints about our data handling, before or instead of going to a regulator
Response time
Acknowledged promptly and answered within 30 days, which is the statutory limit under the GDPR and comparable laws. In practice it is usually far sooner.
Channel data removal
For streamers and their authorised representatives who want channel material corrected or removed.
Use it for
- Removing cached Twitch material such as an avatar, description or broadcast titles
- Correcting a display name, category or other channel detail
- Removing a channel profile page from the site entirely
- Asking us to stop tracking a channel going forward
Response time
Acknowledged within five working days; acted on within 30 days of a verified request.
Streamers: start with the removal process
If you stream and you want your channel’s information corrected, removed, or no longer tracked, read data removal before writing. It sets out exactly what we can remove, what we may retain as our own measurements and why, and — importantly — how we verify that a request really comes from the channel owner.
Sending the right details the first time removes an entire round trip from the process, which usually means the difference between a few days and a few weeks.
What to include
We have no account records to look you up in, so a message needs to carry its own context. For anything about a specific channel or figure, please include:
- The exact page URL on this site — not just a channel name. Many figures appear on several pages, and knowing which one you are looking at removes the guesswork.
- The specific number or element you are writing about, and the window it covers (7 days, 30 days, all time, a particular broadcast).
- What you expected instead, and where that expectation comes from — a creator dashboard, another tracker, your own records. Knowing the source of the discrepancy is half the diagnosis.
- When you saw it, roughly. Pages update continuously, so a timestamp helps us reconstruct what you were looking at.
Please write in English if you can. We will do our best with other languages, but a translated reply takes longer.
Before you write
A large share of the questions we receive are answered on the methodology page, and often faster than we can reply. In particular:
- “Why is this different from my dashboard?” — we measure public concurrent viewers by sampling from the outside; Twitch measures from the inside with data we cannot see. See update delays and why our numbers differ.
- “Why does my history start there?” — all-time means since we began tracking that channel, and nothing before that is back-filled. See what “all time” means.
- “Why is there a gap in my chart?” — a missing measurement is drawn as a gap rather than as zero. See missing samples.
- “Why am I not on a ranking?” — boards apply a minimum amount of tracked activity and data confidence. See ranking boards.
- “Why is my page not in Google?” — we track far more channels than we ask search engines to list. See tracking is not indexing.
If the answer there does not match what you are seeing, that is genuinely useful to know — write in.
What we cannot help with
StreamerVitals is an independent service with no relationship to Twitch beyond reading its public API. We have no access to Twitch accounts, no channel of communication into Twitch, and no ability to influence anything on the platform. Anything in the following list has to go to Twitch support, and we can only redirect you:
- Account access, bans, suspensions and appeals
- Payouts, subscriptions, bits and revenue questions
- Partner or affiliate status
- Copyright strikes and DMCA matters on Twitch itself
- Content moderation and reports about other users’ behaviour on Twitch
We also do not offer paid promotion, ranking placement or removal from a leaderboard for a fee. There is no version of this site where that is available, which is why the ranking formulas are published in full.
No account data, by design